Service user guide
Cintra has developed a service user guide for its public sector contract customers, which includes all the information staff need to consider when booking an interpreter or translator.
For interpreting assignments, it describes the bookings process, the information needed when making a booking, the professional standards that can be expected of Cintra’s interpreters and how to work with them during the interpreting session.
For translation work, it describes the bookings process, professional standards and any other information the organisation wants included.
The guide is customised for each client, and can be printed or provided electronically for intranet sites and email circulation.
These make it easy for your service users and clients to identify the language they speak. They can be printed or provided electronically for intranet sites and email circulation. They also publicise the availability of the service and give useful contact information.